Project Director JKGGC for outcome-based disposal of grievances

JAMMU : Stressing for outcome-based disposal of the grievances, Project Director J&K Governor’s Grievance Cell (JKGGC), Inam-ul-Haq Siddiqui, today chaired a meeting of nodal officers of various government departments to review the status of pending complaints received and forwarded by the Cell.

Nodal Officers from various departments including Industry & Commerce Department, Handicrafts Department, Handloom Development, Geology & Mining Department and KVIB attended the meeting.

The meeting was informed that the Industry & Commerce Department received 68 grievances and disposed 53 complaints, Handicrafts Department received 29 grievances and disposed 26, while KVIB received disposed 39 of them, so far.

The Project Director asked the officers concerned with the functioning of the departmental Grievance Wing to ensure complaint/grievance redressed with a satisfactory response.

Nodal Officers of the concerned departments were exhorted to seriously contemplate on the issues reported by general public and coordinate citizen friendly solutions at their own level for quality disposal of genuine complaints and grievances forwarded from Governor’s Grievance Cell

Inam-ul-Haq impressed upon the nodal officers to institutionalize the grievance redressal mechanism at the departmental level and upgrade the systems to cater to the pressing grievances and demands of people on fast track mode.

The Project Director stressed for early disposal of complaint/grievance pending with departments ensure prompt redressal of grievances to avoid any inconvenience to the public registering complaints with the cell.