J&K administration with the help of latest technology has been able to implement e-office. With the help of this e-office mechanism, the administration has become very responsive to the needs of people.
After the establishment of the e-office system in J&K, no physical files or daks are being entertained in the civil Secretariat. This system has improved public service delivery to the citizens and brought greater transparency into the functioning of government departments.
J&K Integrated Grievance Redressal and Monitoring System (JKIGRAMS) has been developed as an e-Governance initiative to provide a 24×7 platform to the Citizens for redressal of their grievances. The JKIGRAMS Portal has been integrated with the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) of the Central Government.
Under the ‘Mulaqaat Programme’, the citizens can interact directly with the Lieutenant Governor Manoj Sinha for seeking redressal of their grievances that have been filed on the JK grievance portal.
An ‘Online Departmental Vigilance Officers Portal’ has been developed as a communication channel between Anti-Corruption Bureau and Departmental Vigilance Officers posted in different departments and districts. The other measures of this system include an Electronic Vigilance Clearance System for furnishing vigilance clearances through electronic or online mode of all the government employees.
Also, e-filing of property returns by employees through PRS-Portal has been made mandatory for bringing transparency across all departments.