Online system

There is no doubt in the recent past common people in Jammu and Kashmir has been able to get the different services from the government by the e-system. They have not to waste now days and weeks in the government departments to get  birth certificates, death certificates, rehri licenses, marriage certificates, income certificates, character certificates, dependent certificates, SC/ST RBA certificate and related documents can be accessed by the public at https://web.umang.gov.in or by downloading the mobile app ‘UMANG’ which is available on ‘Andriod’ and ‘IOS’ platform.

With adoption of e-office, a simplified, responsive, effective and transparent paperless working culture across all the departments is being achieved. With the implementation of e-office initiative, the disposal rate of files has touched an all-time high of 96 percent. Besides, 305 Head of Departments are now on e-office and E-files are accessible to all officials irrespective of their locations.

J&K is first among UTs in e-office disposal of files. Currently, 180 services are online which have been linked with a feedback mechanism. All HoDs have been brought on e-office portal while the “Annual Performance Reports’ of JK Administrative Services (JKAS) officers have been shifted to online mode on SPARROW Portal.

The ranking of UT of J&K has improved significantly and has achieved number one rank among all the UTs in the NeSDA-2021. The UT Portal has higher compliance to the assessment parameters like accessibility, ‘Information Security and Privacy’, ‘Content Availability’ and ‘Ease of Use’.