JK Mobile Seva

JK Mobile Seva

In order to provide another service to the common people, JK Chief Secretary launched ‘JK Mobile Seva’ initiative

He asked all departments to extensively use m-seva services for disseminating information on their respective welfare schemes

He launched the ‘Mobile Seva’ services, with an aim to mainstream mobile governance for delivery of public services.

The launch of m-seva marks an important milestone in the mobile-governance in Jammu & Kashmir. The m-seva platform will be used to reach out to citizens and promote proactive citizen engagements by leveraging the mobile penetration in population, especially in remote areas. The informative SMS texts will be sent in English, Hindi and Urdu languages.

This initiative will use a single-SMS gateway (JK GOVT) to communicate with citizens instead of extending similar services through different departments with different IDs. “This will benefit citizens to keep a track of Government-to-Citizen (G2C) communications, and receive timely updates in a transparent manner”, Dr. Mehta observed.

The Chief Secretary mentioned that the ‘Mobile Seva’ is a countrywide initiative under mobile governance that aims to enable all government departments and agencies to provide services through various mobile channels such as short message service (SMS), integrated voice response system (IVRS), Geo fencing, and other mobile applications.

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