Digital services

Digital services

The J & K administration has introduced digital services for the people so that they get their grievances redressed and also get their works done without coming to the offices.

Recently the Chief Secretary of Jammu and Kashmir appealed people to give their feedback about such digital services while he was being briefed about the public response to such services.

With regard to the Labour & Employment Department, service seekers gave 100% approval ratings to the digital services for renewal of contractor certificate, new contractor registration, and registration under the Motor Transport Workers Act 1961.

82% of citizens who availed ‘Post-Metric Scholarship for Pahari speaking people’, 65% respondents for ‘IGNOAPS’ and 60% for ‘ISSS’ of Social Welfare Department rated the services as “Good”, whereas, 75% of the responses received for ‘Age Certificate’ 77% for ‘Fitness Certificate’, and 68% for ‘Physically Challenged Certificate’ services from the Health and Medical Education Department rated the services as “Satisfactory”. The services for issuance of Birth (93%), Death Certificates (73%); online building permission (73%) being provided by the H&UD Department and the Customized Livelihood Scheme of Mission Youth (83%) also received positive citizen feedback.

Services like Social Welfare Department’s Post Matric Scholarship for SC/OBC/EBC/DNT and Pension for victims of militancy; Fisheries Department’s Permission for Fishing; and Revenue Department’s Issuance of SC/ST Certificates revealed poor experience by the service seekers.

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