Jammu and Kashmir has become the first union territory to integrate its service portal e-UNNAT with My Scheme and PSGA Dashboards.
With the result it has launched its own Unified Citizen Services Portal (https://eUnnat.jk.gov.in) incorporating “Meri Pehchaan” (National Single Sign-on) to make available Citizen Centric Services to the common man under a single portal.
Recently Chief Secretary J&K directed the IT Department to take necessary steps for integrating the auto appeal and auto escalation mechanism with online services in accordance with amended PSGA rules.
Government has amended PSGA (J&K Public Service Guarantee Act, 2011) with the aim to reach out to the common public and make available the G2C services in a timely manner. It is the endeavour of the Government to facilitate dissemination of e-Services to the public on one hand and to monitor, analyse and – if necessary – penalize the defaulters in service delivery, as per the service delivery timelines defined in this Act.
The TEJAS Dashboard on e-UNNAT Portal would show, at a glance, the online e-service applications received, services delivered, applications pending, applications rejected et al, with the delayed services delivery break-up further displayed on the basis of time delay periods, i.e., less than one week, one to two weeks, more than two weeks and so on.