The J & K administration is witnessing a lot of changes as the IT department has done a lot of work to integrate many features in the digital services offered to common citizens here.
Recently Chief Secretary of Jammu and Kashmir has asked for expediting auto-appeal feature for all the 445 online services
He observed that this feature would act as a turning point in maintaining the transparency and accountability in services to the public. He maintained that this attribute in online services is going to be the landmark in eradicating corruption and malpractices. He emphasized that this would promote fairness set as priority by the current dispensation in all of its affairs including offering of government employment and public contracts to its citizens on the basis of merit alone.
On the occasion it was revealed that the delivery of services through online mode has greatly reduced the waiting period for the applicants. The feature like auto-appeal is going to bring a greater transparency in these services in future as these would ensure their delivery as per the timeframe set for them under PSGA and fixing of responsibility on part of any officer/official for any undue delay.
It was evident from the reports generated on service portal e-UNNAT (Jan sugam) that more than 90% of services are being delivered to the public within time. Moreover the rejection rate of applications is very low at around 5% only with provision of giving feedback by the applicants through Rapid Assessment System (RAS) about their satisfaction level while availing such services.