Jammu and Kashmir has witnessed an exceptional increase in volume and uptake of e-services which has transformed the government-citizen interface as never before. There has been a palpable reduction in corruption and increase in citizen satisfaction which is being regularly monitored through a citizen feedback mechanism.
It is the adoption of a robust model of e-Governance – not just automation but citizen-centric approach by the Government of Jammu and Kashmir which has resulted in an exponential rise in the number of online services and availability of services 24 x 7 x 365. Integration with systems like Digilocker, Aadhaar, e-payment/SMS Gateways has enhanced the ease of living and convenience of citizens obviating the need to visit government offices.
The seriousness of the Government’s resolve can be gauged from the fact that the Public Services Guarantee Act (PSGA), 2011 has been amended to bring online services under its ambit. Around 300 services have been brought under the auto-escalation mechanism for ensuring time-bound delivery of services and penalties for delays in service delivery.
Taking a leap forward in mobile governance, the recently launched mobile application ‘Mobile Dost’ provides all online services through mobile phones and has a bilingual interface. Moving towards digital inclusion, another landmark initiative is the launch of ‘Digi-Dost’- a mechanism for doorstep delivery of citizen-centric services by leveraging the ubiquitous presence of Common Services Centres (CSC).